BC GAME MALAYSIA – PRIVACY POLICY
BC Game Malaysia takes the protection of every member's personal data seriously. This Privacy Policy explains what data we collect, how it is used, who may access it, and your privacy rights as a user of our platform. This document complies with Malaysia's Personal Data Protection Act 2010 (PDPA).
Document Information
By using the BC Game platform, you agree to this Privacy Policy in its entirety.
Six core principles that guide how we protect your personal data
All personal data and financial information transmitted through the BC Game platform is protected by 256-bit SSL encryption — the same security standard used by leading banking institutions. Data stored on our servers is also encrypted for an additional layer of protection.
BC Game only collects data that is strictly necessary to provide our services to you. We do not gather excessive or irrelevant information. This data minimisation principle ensures your digital footprint with us is kept as small as possible.
BC Game does not sell, rent, or share your personal data with any third party for marketing or commercial purposes. Your data belongs to you, and we handle it with the utmost responsibility. Any third parties that require access to your data for payment processing purposes are bound by strict confidentiality agreements.
The BC Game Privacy Policy is designed to fully comply with Malaysia's Personal Data Protection Act 2010 (PDPA). This means you have rights protected under Malaysian law to access, correct, and request the deletion of your personal data that we hold.
Access to members' personal data within BC Game is restricted to staff who genuinely require it to carry out their duties. All access is logged and monitored. Every staff member is trained on the importance of data protection and the consequences of any breach.
You have full control over your data. Every BC Game member has the right to access a copy of their data, request corrections to inaccurate information, withdraw consent to data processing at any time, and request account deletion along with all associated data.
BC Game Malaysia ("BC Game", "we", "us") respects the privacy of every individual who uses our platform at bcgame.express. This Privacy Policy explains in detail how we collect, use, store, protect, and disclose your personal data when you use BC Game Malaysia's services.
This document has been drafted in compliance with Malaysia's Personal Data Protection Act 2010 (PDPA) and international best practices in data protection. By registering an account or using any BC Game service, you consent to the collection and use of your personal data as described in this Privacy Policy.
This Privacy Policy applies to all users of the BC Game platform, including website visitors, registered members, and former members whose data we continue to retain as required by law. Please read this document carefully. If you do not agree with any part of this Privacy Policy, please contact us to discuss your concerns before using the platform.
Note: This Privacy Policy should be read in conjunction with Terms & Conditions BC Game, which forms the entire agreement between you and our platform.
BC Game collects several categories of personal data when you register and use our platform. The following are the types of data we may collect:
| Data Category | Sample Information | Primary Purpose |
|---|---|---|
| Identity Data | Full name, date of birth, MyKad/passport number | KYC identity verification, legal compliance |
| Contact Data | Email address, phone number, home address | Account communications, OTP verification, customer support |
| Financial Data | Deposit method details (Touch 'n Go, GrabPay, DuitNow, FPX), transaction records | Payment processing, deposit and withdrawal verification |
| Technical Data | IP address, device type, web browser, operating system | Account security, fraud detection, platform performance |
| Activity Data | Game history, betting records, game preferences | Service delivery, responsible gambling, platform improvement |
| Preference Data | Language settings, promotional preferences, notifications | Personalisation of the user experience |
In addition to data you provide directly, BC Game also collects data automatically through cookies and similar tracking technologies as you browse our website. This includes information about how you interact with the platform, the pages you visit, time spent in each section, and your navigation patterns.
We do not collect sensitive data categories such as health information, religious beliefs, or political views unless required by applicable law for specific verification purposes.
BC Game Malaysia uses the personal data we collect for the following legitimate purposes, all of which are necessary for the operation of the platform:
BC Game will not use your personal data for any purpose beyond those stated above without first obtaining your additional consent. All data processing is grounded in one or more valid legal bases under Malaysia's PDPA.
BC Game Malaysia does not sell or rent your personal data to any third party. However, where operationally necessary, we may share data with the following parties:
All third parties with whom we share data are required to meet security and privacy standards equal to or exceeding our own. They are only permitted to process your data for the specific purposes agreed upon and may not use it for any other reason.
BC Game Malaysia invests significantly in security infrastructure to protect your personal data. The technical and organisational security measures we have in place include:
While we take all reasonable steps to protect your data, it is important to note that no system is 100% secure. In the event of a data breach involving your personal data, BC Game will notify you and the relevant authorities within the timeframe required by applicable law.
Please note: Your account security also depends on your own actions. Use a strong password, enable 2FA, and never share your login credentials with anyone. BC Game will never ask for your password via email or chat.
BC Game uses cookies and similar tracking technologies to enhance your experience, maintain account security, and understand how users interact with our platform. The following are the types of cookies we use:
You can manage your cookie preferences through your web browser settings. However, disabling certain cookies may affect the functionality of the platform. For more information on how to manage cookies in your browser, refer to your browser's help documentation.
Your personal data is stored on secure, protected servers. Retention periods vary depending on the type of data and applicable legal requirements:
In certain circumstances, your data may be processed or stored outside Malaysia, particularly when we use international cloud infrastructure services. Any such data transfers are limited to jurisdictions with data protection standards comparable to Malaysia, and all transfers are subject to appropriate safeguards.
As a BC Game Malaysia member, you have the following rights regarding your personal data under the Personal Data Protection Act 2010 (PDPA) Malaysia:
To exercise any of the above rights, contact the BC Game privacy team by email at support@bcgame.express or via 24/7 live chat. We will handle your request with full seriousness and respond within the timeframe required by applicable law.
BC Game Malaysia is a platform open exclusively to individuals aged 18 and above. We do not knowingly collect or process personal data from anyone under the age of 18.
If we discover that we have collected data from a person under 18 years of age without proper age verification, we will take immediate steps to delete that data and close the account in question. If you are a parent or guardian who suspects that your underage child has created a BC Game account, please contact us immediately via live chat or email at support@bcgame.express for prompt action.
BC Game uses an age verification process during registration and throughout the KYC process to ensure that no underage users access our platform. Child protection is a top priority in our operations.
The BC Game platform may contain links to third-party websites or services. It is important to understand that this Privacy Policy applies solely to the BC Game platform and does not cover the privacy practices of any third-party websites or services.
BC Game is not responsible for the privacy policies or data security practices of any third-party websites you may access through links on our platform. We encourage you to read the privacy policy of every website you visit, especially before providing any personal information to them.
This includes game provider websites, payment portals, and any other external links. While we make every effort to work only with parties that uphold high privacy standards, BC Game has no control over their privacy practices and makes no guarantees in that regard.
BC Game Malaysia reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, technological developments, or new legal requirements. All changes will be published on the official BC Game website with a revised "updated" date.
For material changes to this Privacy Policy, BC Game will endeavour to notify members via their registered email address or an in-platform notification at least 14 days before the changes take effect. This gives you sufficient time to review the updates and make an informed decision about your continued use of the platform.
Your continued use of the BC Game platform after any updates to this Privacy Policy are published will be considered your acceptance of the revised policy. We encourage you to review this page periodically to stay informed about how we handle your personal data.
If you have any questions, concerns, or complaints regarding this Privacy Policy or how BC Game Malaysia handles your personal data, please reach out to us through the following channels:
We are committed to addressing all privacy-related enquiries and complaints seriously and within a reasonable timeframe. For formal requests relating to PDPA rights such as data access or deletion, please send your request by email with the subject line "PDPA Privacy Rights Request", along with your MyKad number or account number so we can accurately identify your account.
If you are not satisfied with how BC Game has handled your privacy concerns after contacting us, you have the right to lodge a complaint with the Department of Personal Data Protection Malaysia, the regulatory body responsible for PDPA enforcement in the country.
Answers to the most frequently asked questions about how we protect your personal data
The BC Game Malaysia privacy team is available 24/7. Reach us via live chat or visit our FAQ page for quick answers about your data protection.